Frequently Asked Questions

Everything you need to know about your Zurchers experience.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your package leaves our warehouse.

What is your return policy?

We accept returns on most unused and unopened items within 30 days of purchase. Please note that seasonal items and certain perishables may be subject to different restrictions.

Do you offer international shipping?

Currently, we only ship to addresses within the United States and Canada. We are working on expanding our logistics to support more international destinations in the future.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure checkout process.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our customer support team.

How can I check the status of my shipment?

Once your order ships, you can track it directly through the link provided in your shipping confirmation email or by logging into your account on our website.